How can I order?

Step 1: Select your item on our site indicating the quantity chosen. Then click on the “Add to basket” button. At this stage you can choose between
finalize your order or continue your order.
Step 2: Once you have selected your items and added them to your basket, validate the basket.
Step 3: Log in (if you already have an account) or create an account,
Step 4: Select your delivery method and address
Step 5: Proceed to checkout, you will receive an order confirmation email.

How can I change my account information?

Have you changed your address, telephone number or e-mail address? Enter this new information in “My account” in your customer area by clicking
here. My account

Cancel or change my order

Once your order has been validated and paid for, it is automatically prepared by our team. We therefore no longer have the possibility of acting on it and modifying it.
However, you may return the product to us in accordance with the return procedure described below.

Where can I buy MISTER E PARIS products?

You can find and buy our products via two channels:

1- Order directly from the Mister E Paris boutique (where you are right now!)

2 – At one of our partner relays: Page coming soon online

To find the nearest one to you, go to the “Stores” page and enter your town’s zip code in the search bar .
research!

What payment methods are accepted?

You can pay securely by credit card with Strip or by paypal with your account or credit card without registration.

When is my bank account debited?

Your credit card or Paypal account is debited as soon as the order is validated.

Is payment secure?

Don’t worry! Your order on our site is totally secure via SSL and your bank details are encrypted when you connect to our payment partners Stippe or Paypal.

My payment has been refused. What should I do?

Zero pressure! First, check that all the information you have entered is correct. Remember to check the payment limit on your bank card.
You can also delete cookies or change your browser. If the problem persists, please try another card or contact your bank directly.

What are the delivery times?

Deliveries are made by the carrier of your choice, Colissimo and La Poste (lettre suivie), which give a delivery time of 48 to 72 hours.
Please note that during certain periods, deliveries may be slightly delayed. We do our utmost to deliver as quickly as possible.

Do you deliver abroad?

We deliver worldwide! International deliveries are handled by Colissimo. Delivery times and charges vary according to the destination country.

Are there customs duties to pay on my order?

We’re a French brand and we ship all our products from France! For deliveries within the European Union, there are no customs charges. If
delivery takes place in a non-EU country, and you are responsible for any taxes and customs duties.

Can I change my delivery address?

If your order has already been shipped, it is technically impossible for us to change your delivery address. Please check the address carefully before confirming your order.
order

What are the delivery charges?

Delivery charges vary according to the carrier, and depend on your delivery address, which you should indicate before confirming payment for your purchase.

Delivery by Colissimo (without signature) at €6.90: Ideal for delivery to your letterbox, the usual delivery time is between 48 and 72 hours.

Carrier delivery from 6€: Ideal for office delivery (hand delivery), the usual delivery time is between 24h and 48h.

For international deliveries, the delivery method is Colissimo international and shipping costs start at €15.

I want to know the status of my parcel. Where can I find the tracking information?

You can check the status of your delivery at any time by logging on to our website, in the My Account section. Here you will find the status of the parcel and the parcel number.
sending.

How can I change my order?
If you wish to modify the content of your order or change the delivery address, please contact us directly via contact@.

Once your order has been shipped, modifications are no longer possible.

Can I exchange a product?

We do not currently offer an exchange service. However, you can return the product to us free of charge for a refund under certain conditions. See all the information on the “Delivery and returns” page. If you wish to receive another product, simply place a new order.

The product received is incorrect or has a defect. What should I do?

Did you report the defect when you received the order? Send us an e-mail to explain the problem, with a photo if necessary.
But don’t worry, as soon as we have received and checked your package, we will refund the full price of the product concerned.
the delivery procedure is sent by e-mail.

How can I return my order?

You have a period of 14 days from the date of receipt of the order to return the product that does not suit you.
But you must notify us by mail or post within 2 days of receipt of your package!!! Only undamaged, unopened products in their original packaging may be returned. Upon receipt of your package, we will refund the full amount of the product. You’ll find the procedure to follow in your e-mail.

How long does it take to get your money back?

Refunds are made within a maximum of 14 days from the date of receipt and verification of your return. An email will be sent to notify you and we will refund the product concerned to the same payment method used for your original order.

lost my password? How do I access my account?

Where are the products made?

All Mister E paris products are made in France, in a laboratory located in Brittany, France!

What is the Product Information Pack (PIP)?

The Product Information File is drawn up as soon as a cosmetic product is placed on the market in the EU, and must be made available to the authorities.
to the address of the person in charge.

Are the products non-tested on animals?

Our products are of course ! not tested on animals. since 2013, it has been forbidden in Europe to test finished products and raw materials on animals.
and we remain vigilant to ensure that our ingredients are not either!
Today, we have directives from the health agency asking us not to mention “not tested on animals” on our products, since in fact this is a requirement.
forbidden. That’s why we don’t mention it on our products.

Should you use your skincare products morning and night?

There are no rules! It depends on your skin’s needs, i.e. how you feel at the time.

Should I use another cream after applying one of your skincare products?

The answer is a resounding NO!

Our products are highly concentrated in active ingredients and provide the skin with all the comfort it needs (hydration, nutrition and protection, depending on the range chosen), so everything has been carefully thought out! A single dose is all you need.

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How to apply or partner with MISTER E PAIRS

You can contact us via the contact form

I have a question about a product:

To ask a question click here : Contact